John Cameron Plumbers and Builders Merchants – Data Privacy Notice

This data privacy notice explains how John Cameron Plumbers and Builders Merchants (formerly HAC Catherwood Limited, trading as Catherwood Construction Materials) collects, processes, and protects your personal data in accordance with UK data protection laws and the EU General Data Protection Regulation (GDPR).

Data Controller

John Cameron Plumbers and Builders Merchants is committed to compliance with data protection laws. If you have any questions about this privacy notice or how we use your personal data, please contact our Data Protection Officer.

What Data We Collect and Process

To enter into an agreement with John Cameron Plumbers and Builders Merchants, we collect, store, and process certain personal data, which is necessary to administer your account and provide the requested products and services. Your consent to collect and process this data is required. Failure to provide consent and personal data may result in the inability to execute the contract.

When you make a purchase from John Cameron Plumbers and Builders Merchants, we typically collect:

Title
First name(s), surname, or company name (including representation, if applicable)
Address (street, street number, postal code, city, and country/region)
Email address
Telephone and mobile number
Bank details (account number, account holder, and card number)
VAT ID number (if applicable)
We may also monitor, record, store, and use telephone calls, emails, or other electronic communications with you for training purposes and to improve customer service.

Website Cookies

When you access our website, temporary data about your visit is stored and processed in a protocol file using cookies. This information is anonymized and helps us understand the website’s usage, such as the number of visitors, pages viewed per session, and time spent on particular pages. This data enables us to enhance your online experience.

The following data is collected and stored until automated deletion:

IP address of the accessing computer/device
Date, time, and duration of your visit
Name and URL of accessed pages
Browser and operating system identification data
Website from which the data was accessed
Internet access provider’s name
We will not attempt to personally identify you from your IP address unless required by law, to protect our rights, or other customers’ rights.

You can configure your browser to refuse cookies or delete existing ones. Some site functions may be impaired if you opt out of cookies. To opt out of Google Analytics tracking across all websites, visit Google Analytics Opt-out.

Direct Marketing Communications

If you opt-in to our direct marketing communications, we may use your information to inform you about our products and services, as well as those from approved partners. You can opt-out at any time by following unsubscribe instructions or emailing sales@jcpbm.co.uk.

Links to Third-Party Websites

This privacy notice applies only to John Cameron Plumbers and Builders Merchants. We are not responsible for information submitted to or collected by third parties, including websites linked from our site. Review and comply with the privacy policies of such third-party sites.

Data Retention

We will erase personal data that is no longer necessary or upon withdrawal of consent. Typically, data related to active accounts or contracts is retained for six years. You have the right to request the erasure of personal data in specific circumstances as defined by GDPR.

Sharing Data with Other Data Controllers

We share your data outside John Cameron Plumbers and Builders Merchants only when necessary, such as with your consent, for contractual obligations, professional advice, fraud prevention, legal requirements, regulatory bodies, governmental requests, or public interest.

Fraud Prevention

False or inaccurate information may be shared with fraud prevention agencies. Law enforcement agencies may access and use this information.

Protecting Your Privacy

We implement technical and organizational security measures to protect your data from manipulation, loss, destruction, or unauthorized access. All access to your data is encrypted. While we strive to create a secure website, using our website and the Internet is at your own risk.

User Responsibilities

Keep passwords and usernames confidential. Do not use false identities or engage in unauthorized activities. Do not use our services for illegal purposes or access illegal content.

Monitoring

We monitor network traffic for backup, problem solving, and ensuring appropriate use of services.

Breaches

In case of data breaches, we will notify the Information Commissioner’s Office and you promptly.

Subject Access Requests

You can request access to your personal data free of charge. We provide this information in a structured, machine-readable format. Submit a Subject Access Request in writing to our Data Protection Officer.

Rectifying or Updating Personal Data

If your data is inaccurate or incomplete, you have the right to request rectification. We will typically respond within one month.

Withdrawing Consent

You can withdraw consent in writing to our Data Protection Officer.

Right to Complain

If you have concerns, contact our Data Protection Officer. If unsatisfied with our response, you can complain to the Information Commissioner’s Office (ICO).

Changes to Privacy Policy

This policy may change due to website development, regulations, or new technologies. Please review it periodically.